Privacy Policy

Last Updated: 10 June 2026

Welcome to House of Nocturne. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

House of Nocturne is an online retailer offering greeting cards, wall art prints, and related paper goods.

For any questions regarding this Privacy Policy or your personal data, pleasecontact us.

2. Information We Collect

When you place an order, contact us, or use our website, we may collect:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number (if provided)

  • Order and purchase history

  • Payment information (processed securely by our payment provider)

  • Website usage data, including IP address, browser type, and cookies

We only collect information necessary to operate our business and provide our services.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver products to you

  • Communicate regarding your order

  • Respond to enquiries

  • Improve our website and customer experience

  • Prevent fraud and maintain website security

  • Comply with legal and accounting obligations

Where you have given consent, we may also send marketing emails about new products, promotions, or updates.

4. Marketing Communications

If you subscribe to our mailing list, we may send occasional emails about new products, special offers, and news from House of Nocturne.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business and fulfil customer orders, including:

  • Payment processors

  • Website hosting providers

  • Email marketing providers

  • Delivery and courier services

  • Print and product fulfilment partners

Where products are manufactured or dispatched by a third-party fulfilment provider, such as a print-on-demand production partner, we may share the information necessary to complete your order, including your name, delivery address, and order details. This information is used solely for the purpose of producing and shipping your purchase.

All third-party providers are required to handle personal information securely and only use it for the services they provide on our behalf.

6. Payment Information

Payment details are processed securely by our payment providers. We do not store or have access to your full payment card details.

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support website functionality.

You can manage cookie preferences through your browser settings.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax requirements.

Order records may be retained for up to seven years to comply with UK tax and accounting obligations.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request transfer of your data where applicable

To exercise any of these rights, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

By using our website, you agree to the terms of this Privacy Policy.