Terms & Conditions
Last Updated: 10 June 2026
Welcome to House of Nocturne. By accessing or using this website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
House of Nocturne is an online retailer offering greeting cards, fine art prints, and related paper goods.
For any questions regarding these Terms & Conditions, please contact us.
2. Products
We make every effort to display our products as accurately as possible. However, colours may vary depending on screen settings, monitor calibration, and printing processes.
As many of our products are produced to order, slight variations in colour, trimming, or finish may occur and do not constitute a fault.
3. Ordering
When you place an order, you are making an offer to purchase goods from House of Nocturne.
You will receive an email confirming that your order has been received. This does not constitute acceptance of your order.
We reserve the right to refuse, cancel, or limit any order at our discretion, including where pricing errors, stock issues, or suspected fraudulent activity occur.
4. Prices and Payment
All prices are displayed in Pounds Sterling (£) unless otherwise stated.
Prices are subject to change without notice.
Payment must be received in full before products are produced or dispatched.
Payments are processed securely through our authorised payment providers. We do not store payment card details.
5. Production and Fulfilment
Many House of Nocturne products are produced using trusted third-party fulfilment partners.
By placing an order, you acknowledge that production and dispatch may be carried out by a fulfilment provider acting on our behalf.
Estimated delivery times are provided as guidance only and are not guaranteed.
6. Shipping and Delivery
We aim to dispatch orders within the estimated production times shown on the website.
Delivery times may vary depending on destination, postal services, customs procedures, weather conditions, and other factors outside our control.
House of Nocturne is not responsible for delays caused by postal services, customs authorities, or incorrect delivery information supplied by the customer.
Customers are responsible for ensuring delivery details are accurate at the time of purchase.
Customs & Import Duties
Customers outside the United Kingdom are responsible for any customs duties, import taxes, handling fees, or other charges imposed by their country.
House of Nocturne has no control over these charges and cannot predict their amount.
7. Returns and Refunds
Under UK consumer law, personalised or made-to-order items may not be eligible for cancellation once production has begun.
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and provide photographs where possible.
Where a product is found to be faulty, damaged, or incorrectly supplied, we will offer an appropriate remedy, which may include replacement, refund, or store credit.
We reserve the right to request evidence of damage before issuing a replacement or refund.
8. Intellectual Property
All content on this website, including photographs, artwork, designs, logos, product descriptions, graphics, and text, remains the intellectual property of House of Nocturne unless otherwise stated.
No content may be copied, reproduced, distributed, sold, modified, or used for commercial purposes without prior written permission.
Purchasing a print or greeting card does not transfer copyright ownership.
9. Acceptable Use
You agree not to use this website:
For unlawful purposes
To infringe intellectual property rights
To introduce malicious software or harmful code
To interfere with the operation or security of the website
10. Limitation of Liability
To the fullest extent permitted by law, House of Nocturne shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or the purchase of products.
Nothing in these Terms & Conditions excludes liability for death, personal injury, fraud, or any liability that cannot be excluded under applicable law.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to These Terms
We reserve the right to update or amend these Terms & Conditions at any time.
Any changes will take effect immediately upon publication on this website.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
For any questions regarding these Terms & Conditions, please contact us.